The mission statement of KBPD is not just words on the paper. They believe in it and work towards it each day. An outstanding example of this would be a training project they completed with the private sector on customer service. Most agencies train their officers on safety issues when approaching citizens/suspects, on correct procedure for communicating during traffic stops, and when taking complaints from citizens. The Village of Key Biscayne, including the police department, took it one step further and partnered with the Ritz Carlton to put every member through their customer service program. The Ritz Carlton is the premier hotel for customer service and each member of the agency spent a day in training on how the Ritz employees approach customers and work through issues.

The motto they focused on is: ladies and gentlemen serving ladies and gentlemen. Key Biscayne recognizes that most of their encounters are with citizens in a positive manner and that giving premier customer service training, like that from the Ritz Carlton, will only make the encounters better.